FAQ's
ORDERING AND PAYMENT
WHERE IS MY ORDER CONFIRMATION EMAIL?
Once you've placed an order, a confirmation email with your order number, summary of items purchased and costs is sent to the email you provided at check out. We suggest using a valid email that you check frequently. If not found in your inbox, the confirmation email may have been filtered into your spam or junk mailboxes.
If you cannot locate the email, contact us.
I ACCIDENTALLY PLACED TWO ORDERS. WHAT DO I DO?
If you placed duplicate orders by accident, email us so we may cancel one of them. Please have your order number(s) ready.
I WANT TO CANCEL MY ORDER. WHAT DO I DO?
If you'd like to cancel your order, email us. Please have your order number(s) handy and add it in the subject line.
I PLACED MY ORDER, BUT I DON'T SEE A CHARGE ON MY CREDIT CARD.
Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.
WHY WAS MY ORDER CANCELLED?
If we have canceled your order it could be because of a declined credit card or failure to receive payment via Paypal. We make every effort to contact you via phone and email so that we may resolve the issue. If after one week the issue has not been resolved, we cancel the order.
WHY WAS I CHARGED A SALES TAX?
We are required to collect local sales tax from New Jersey residents because we maintain a physical presence in the state. Only taxable items, such as pacifiers and CD's, are charged 7% sales tax.
WHERE DO I ENTER THE COUPON CODE?
Coupon codes are entered on the My Cart page. The option for "Coupon Code" is underneath your items along with two other options: "shipping rates" and "gift options". Click on "Coupon Code", enter the code and hit apply.
WHERE DO I INCLUDE A GIFT MESSAGE?
Gift messages can be written on the My Cart page or at Checkout. While on the My Cart page, click "Gift Options" underneath your items. At Checkout, "Gift Options" will be on the left hand side of the screen, underneath your sub total.
PROCESSING AND SHIPPING
WHEN WILL YOU PROCESS/SHIP MY ORDER?
Most orders will be processed within one business day. Your order will ship Standard First Class, unless you select an alternative. We do not ship on Saturdays, Sundays or holidays. While we do all we can to ensure your order is delivered on time, Kiditude.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
WILL MY PACKAGE ARRIVE IN TIME?
While we do our best to get orders shipped as soon as possible, we suggest you use the USPS website to help you decide what class shipping to purchase. By using The USPS Price Calculator with 07722 as the shipping zip code, you can see estimated delivery times for different types of shipping.
WHY CAN'T I CHOOSE BETWEEN UPS OR FEDEX?
We provide extra shipping services for customers who prefer UPS or Fed Ex. Based on your location and the weight of the items ordered, we choose the service that is better suited to ship your package.
CAN I CHANGE THE SHIPPING ADDRESS?
Most orders are processed within a day of ordering. If you'd like to change the shipping address, email us as soon as possible. If you cannot reach us, please leave a voicemail or email.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to any country outside the USA. International orders are subject to verification and approval before shipping.
We suggest choosing Priority International shipping because of the ability to track the parcel. Keep in mind that customs procedures vary and may effect delivery times. For more information on international shipping, please see our Shipping page.
We cannot be held responsible for undelivered packages because of incorrect address.
HOW CAN I TRACK MY PACKAGE?
Once your order has shipped, you will receive an email with tracking information. If not found in your inbox, the shipping confirmation email may have been filtered into your spam or junk mailboxes. If you did not receive an email, email us.
USPS TRACKING SAYS MY ORDER IS DELIVERED, BUT I DON'T HAVE IT?
If you haven't received your order on it's prescribed delivery date, please make every effort to locate. Immediately, print out the tracking report from USPS Track & Confirm and leave it in your mailbox with a note to your postal delivery worker asking where they left your parcel. Check patios, between screens and doors, garages, back doors, behind bushes and with your neighbors to see if the postal delivery person left the package with one of them for safe keeping in case it didn't fit in your mailbox/slot.
If those options have been exhausted, you can file a missing package case with the USPS. You can do this by phone or email at https://www.usps.com/customer-service/customer-service.htm under File a Complaint or Contact Us.
CAN I PICK UP MY ORDER AND SAVE TO SHIPPING COSTS?
No, we currently are not offering in store pickup.
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
Please refer to our Return Policy page for instructions on how to return items.
HOW CAN I EXCHANGE AN ITEM?
If you'd like to exchange an item you purchased, email us. Please have your order number on hand. The new items will be processed and shipped once we've received the original items back. We will do our best to put aside the items you'd like to exchange. However, we cannot guarantee that exchange merchandise will be available. In these instances your original form of payment will be refunded. We will email you when your new order has been processed and shipped. Your new order will ship First Class Standard Mail, unless you request a faster shipping method.
SHOPPING KIDITUDE
ARE YOUR ROCK N' ROLL ITEMS LICENSED?
Yes, all of our band merchandise is licensed.
I'M NOT SURE WHAT SIZE TO GET, CAN YOU HELP ME?
We'd be more than happy to help you pick out a size. If after you've consulted our Sizing page you still have questions, email us. We can give you measurements over the phone and help you pick out the right size.
DO YOUR CLOTHES RUN SMALL OR BIG?
We carry standard children clothing sizes. If an item runs small, or big, we will advertise it as such in the item description. If you'd like measurements for an item to compare to a current size in your child's wardrobe, email us.
WHY DO THE ITEMS I ORDERED LOOK DISTRESSED?
All of our items are brand new items that have never been worn or washed. If an item appears to be distressed it is because it was meant to look that way. Some designs are meant to have a vintage, retro, worn-in, look. Distressed items will be described as such in the item description.
CAN I FIND KIDITUDE BRAND ITEMS IN STORES?
Yes, we sell Kiditude brand items online as well as in our brick and mortar store. Kiditude, and its brand items, are trademarked and protected under law. If you come across Kiditude brand items being sold through other unauthorized venues, kindly let us know by emailing us.
I'M HAVING A PARTY. CAN YOU SHIP MULTIPLE ITEMS?
We'd be happy to help you out with your party favors. If you're interested in purchasing items meant for a bigger crowd, email us to make sure we have available quantities and for possible bulk discounts. We will do our best to accommodate your needs.
DO YOU OFFER WHOLESALE ACCOUNTS?
Yes, we do. If you are interested in opening a wholesale account, please contact us page.