Once you've placed an order, a confirmation email with your order number, summary of items purchased and costs is sent to the email you provided at check out. We suggest using a valid email that you check frequently. If not found in your inbox, the confirmation email may have been filtered into your spam or junk mailboxes.
If you cannot locate the email, call toll free in the US 1-855-543-4883 or email us.
If you placed duplicate orders by accident, call us toll free at 1-855-543-4883 or email us so we may cancel one of them. Please have your order number(s) ready.
If you'd like to cancel your order, call us toll free at 1-855-543-4883 or email us. Please have your order number(s) handy.
Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships.
If we have canceled your order it could be because of a declined credit card or failure to receive payment via Paypal. We make every effort to contact you via phone and email so that we may resolve the issue. If after one week the issue has not been resolved, we cancel the order.
We are required to collect local sales tax from New Jersey residents because we maintain a physical presence in the state. Only taxable items, such as pacifiers and CD's, are charged 7% sales tax.
Coupon codes are entered on the My Cart page. The option for "Coupon Code" is underneath your items along with two other options: "shipping rates" and "gift options". Click on "Coupon Code", enter the code and hit apply.
Gift messages can be written on the My Cart page or at Checkout. While on the My Cart page, click "Gift Options" underneath your items. At Checkout, "Gift Options" will be on the left hand side of the screen, underneath your sub total.
Most orders will be processed within one business day. Your order will ship Standard First Class, unless you select an alternative. We do not ship on Saturdays, Sundays or holidays. While we do all we can to ensure your order is delivered on time, Kiditude.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
While we do our best to get orders shipped as soon as possible, we suggest you use the USPS website to help you decide what class shipping to purchase. By using The USPS Price Calculator with 07722 as the shipping zip code, you can see estimated delivery times for different types of shipping.
We provide extra shipping services for customers who prefer UPS or Fed Ex. Based on your location and the weight of the items ordered, we choose the service that is better suited to ship your package.
Most orders are processed within a day of ordering. If you'd like to change the shipping address, please call us toll free at 1-855-543-4883 or email us as soon as possible. If you cannot reach us, please leave a voicemail or email.
Yes, we ship to any country outside the USA. International orders are subject to verification and approval before shipping.
We suggest choosing Priority International shipping because of the ability to track the parcel. Keep in mind that customs procedures vary and may effect delivery times. For more information on international shipping, please see our Shipping page.
We cannot be held responsible for undelivered packages because of incorrect address.
Once your order has shipped, you will receive an email with tracking information. If not found in your inbox, the shipping confirmation email may have been filtered into your spam or junk mailboxes. If you did not receive an email, call us toll free at 1-855-543-4883 or email us.
If you haven't received your order on it's prescribed delivery date, please make every effort to locate. Immediately, print out the tracking report from USPS Track & Confirm and leave it in your mailbox with a note to your postal delivery worker asking where they left your parcel. Check patios, between screens and doors, garages, back doors, behind bushes and with your neighbors to see if the postal delivery person left the package with one of them for safe keeping in case it didn't fit in your mailbox/slot.
If those options have been exhausted, you can file a missing package case with the USPS. You can do this by phone or email at https://www.usps.com/customer-service/customer-service.htm under File a Complaint or Contact Us.
No, we currently are not offering in store pickup.
Please refer to our Return Policy page for instructions on how to return items.
If you'd like to exchange an item you purchased, please call toll free 1-855-543-4883 or email us. Please have your order number on hand. The new items will be processed and shipped once we've received the original items back. We will do our best to put aside the items you'd like to exchange. However, we cannot guarantee that exchange merchandise will be available. In these instances your original form of payment will be refunded. We will email you when your new order has been processed and shipped. Your new order will ship First Class Standard Mail, unless you request a faster shipping method.
Yes, all of our band merchandise is licensed.
We'd be more than happy to help you pick out a size. If after you've consulted our Sizing page you still have questions, call us toll free at 1-855-543-4883 or email us. We can give you measurements over the phone and help you pick out the right size.
We carry standard children clothing sizes. If an item runs small, or big, we will advertise it as such in the item description. If you'd like measurements for an item to compare to a current size in your child's wardrobe, call us toll free at 1-855-543-4883 or email us.
All of our items are brand new items that have never been worn or washed. If an item appears to be distressed it is because it was meant to look that way. Some designs are meant to have a vintage, retro, worn-in, look. Distressed items will be described as such in the item description.
Yes, we sell Kiditude brand items online as well as in our brick and mortar store. Kiditude, and its brand items, are trademarked and protected under law. If you come across Kiditude brand items being sold through other unauthorized venues, kindly let us know by emailing us.
We'd be happy to help you out with your party favors. If you're interested in purchasing items meant for a bigger crowd, please call us toll free at 1-855-543-4883 or email us to make sure we have available quantities and for possible bulk discounts. We will do our best to accommodate your needs.
Yes, we do. If you are interested in opening a wholesale account, please contact us page.